International information (English)

International Shipping & Returns

We ship directly within Germany and to destinations worldwide outside the European Union. Direct shipping to Austria and other EU countries is currently paused. All destinations available for direct shipping are shown at checkout. Tracking is included with every parcel.

Ordering from Austria or another EU country

You can still order from us by using your own German delivery address. Customers in Austria can use AllesPost Deutschland by Austrian Post. Customers in other EU countries may use a parcel forwarding service of their choice, for example Mailboxde.com . These services operate independently from Chill n Feel. Registration and forwarding fees are arranged and paid directly by the customer.

If your country is not listed at checkout, please contact us before ordering. We will be happy to discuss the available shipping options with you individually.

Contact us before ordering

Returns must be registered with us and sent to our return address in Germany. Customers arrange and pay the return shipping costs themselves, except in the case of faulty or incorrectly delivered items. Read our returns information .

Delivery information

Shipping & delivery times

We ship directly within Germany and to destinations worldwide outside the European Union. Available destinations and the applicable shipping fee are shown at checkout. Every parcel sent by Chill n Feel includes tracking.

Shipping rates

The applicable shipping fee is displayed at checkout before you place your order. If your country is not listed, please contact us so that we can discuss the available shipping options with you.

Typical delivery times
  • Germany: approx. 2–4 business days
  • UK / Switzerland / Norway: approx. 6–14 business days
  • Canada: approx. 8–18 business days
  • Other international destinations: approx. 10–25 business days

These are typical ranges, not guarantees. Customs processing, holidays and local delivery networks may affect the delivery time.

Orders from EU countries

Orders for EU countries outside Germany are first delivered to the German address provided by the customer’s chosen parcel forwarding service. Our stated delivery time applies only until the parcel reaches this German address. Further delivery times and fees are determined by the forwarding service.

Tracking included

You’ll receive a shipping confirmation email with the tracking number for delivery to the address entered at checkout. Any subsequent tracking provided by a parcel forwarding service is managed separately by that service.

Returns & exchanges (international)

To keep worldwide shipping affordable, we currently do not offer free international returns. If you decide to return an item, you can arrange the return shipment with a local carrier of your choice. Once the item arrives back with us, we refund the purchase price.

No prepaid return labels For international orders, we’re unable to provide return labels. Please use your local postal service or courier and choose a tracked service where possible.
Exchanges We do not process direct exchanges for international orders. If you need a different size or item, please return the original purchase and place a new order.
Refunds After we receive and check your return, we refund the purchase price using the original payment method. Return shipping costs are not reimbursed.

Tip: If you’re unsure about sizing or which item is right, message us before ordering — we’re happy to help you choose and avoid unnecessary returns.

Faulty or damaged items

If your order arrives faulty, damaged or incorrect, we will of course make it right. In these cases, we cover all return-related costs and work with you on the fastest, easiest solution.

What to do first Please contact us before sending anything back. A short message and one or two photos are usually enough for us to help quickly.
We cover the costs If the item is faulty, damaged or incorrect, we reimburse return shipping costs or provide the best possible return solution for your country.
Fast and fair Depending on the situation, we offer a replacement, a refund, or another fair solution — always with the goal of resolving things quickly and calmly for your family.

Please keep the packaging until the issue is resolved, as it can help with shipping documentation in rare cases.

Before you order – we’re happy to help

Choosing the right item from abroad can feel uncertain — especially for sensitive needs. To help you order with confidence and avoid unnecessary returns, we’re happy to advise you before you place your order.

Size & fit guidance We provide clear size information and are happy to help you choose the most suitable size — especially for preemies and babies with special fit needs.
Product advice for sensitive needs Not sure which product works best for your situation? We’ll help you compare options and choose what fits your baby’s or child’s needs best.
Personal support You can contact us in English before ordering. A short message is often enough to clarify questions and make international ordering feel easier.

We believe that good advice before ordering is the best way to ensure a smooth international shopping experience.

Good to know

Frequently asked questions

Here you’ll find the most important information about international orders, forwarding services, tracking and returns.

Do you ship to my country?

We ship directly within Germany and to selected destinations worldwide outside the European Union. Direct shipping to Austria and other EU countries is currently paused. All destinations available for direct shipping are shown at checkout.

How can I order from Austria or another EU country?

You can still order from us using your own German delivery address. Customers in Austria can use AllesPost Deutschland by Austrian Post. Customers in other EU countries may use an independent parcel forwarding service of their choice, for example Mailboxde.com .

Will I receive a tracking number?

Yes. Every parcel sent by Chill n Feel includes tracking. You’ll receive the tracking number by email once your order has been dispatched. If you use a forwarding service, tracking for the onward journey is provided separately by that service.

Who pays for return shipping?

Returns must be sent to our return address in Germany. Return shipping is arranged and paid for by the customer. If an item is faulty, damaged or incorrectly delivered, please contact us before returning it so that we can arrange an appropriate solution.

Can I exchange an item?

We don’t offer direct exchanges for international orders. Please return the item to our address in Germany and place a new order for the correct size or product. The customer is responsible for the return shipping costs.

Will I have to pay customs or import fees?

For deliveries outside the European Union, customs duties, import taxes or handling fees may apply. These charges are determined by the authorities and carriers in the destination country and must be paid by the customer.

Are parcel forwarding fees included?

No. Parcel forwarding services operate independently from Chill n Feel. Registration, onward delivery, tracking and return fees are arranged and paid directly by the customer.

I’m unsure about size or suitability – what should I do?

Please contact us before ordering . We’re happy to help you choose the right size or product and avoid unnecessary returns.